Your Privacy is Our Commitment

Introduction

Care & Restore Home Care (“we,” “our,” or “us”) operates a mobile application and website designed to support homemaking and companion care services for seniors and individuals with disabilities. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app or services.

By downloading or using the Care & Restore app, you agree to the practices described in this policy.

Information We Collect

Information You Provide

• Full name, email address, phone number
• Home address and service location
• Care preferences and health-related notes (dietary needs, mobility)
• Account credentials (password stored encrypted)
• Payment information (tokenized — never stored on our servers)
• Emergency contact details

Information Collected Automatically

• Device type, operating system, and app version
• IP address and approximate location (if permission granted)
• App usage data: pages visited, features used, session duration
• Push notification preferences
• Crash reports and performance data

How We Use Your Information

• To create and manage your account
• To match clients with caregivers and coordinate services
• To process payments and send receipts
• To send appointment reminders and service updates via push notifications or SMS
• To provide customer support and respond to inquiries
• To improve app performance and user experience
• To comply with applicable laws and regulations
• To detect fraud and ensure platform security

We do not use your information for advertising, profiling, or sell it to third parties.

Sharing & Disclosure

We do not sell or rent your personal data. We may share it only in the following circumstances:

• Service Delivery: With caregivers or coordinators assigned to your care
• Service Providers: Trusted vendors (cloud hosting, email delivery, payment processing) bound by data agreements
• Legal Requirements: When required by law, court order, or to protect safety
• Business Transfer: In case of merger or acquisition, with appropriate notice

Data Security

• All data in transit is encrypted via TLS
• Data at rest is encrypted using AES-256
• Access is controlled through role-based permissions
• Passwords are hashed and never stored in plain text
• Payment data is handled by PCI-DSS compliant processors only

Data Retention

• Account data: retained while your account is active + 3 years after closure
• Care records: 7 years as required by applicable regulations
• Payment records: 7 years for tax and audit purposes
• App usage logs: 2 years

After retention periods expire, data is securely deleted or anonymized.

Your Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from notifications at any time in app settings
• Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any right, contact us at [email protected]. We respond within 30 days.

Third-Party Services

Our app may use the following third-party services, each governed by their own privacy policies:

• Google Play Services / Apple App Store — app distribution
• Supabase — secure database hosting
• Resend — email communications
• Stripe / payment processors — payment handling
• Meta Cloud API — WhatsApp notifications (optional)

Children’s Privacy

The Care & Restore app is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us immediately and we will delete it.

Push Notifications & Location

The app may request permission to send push notifications (appointment reminders, care updates) and access your approximate location (for caregiver matching). You can revoke these permissions at any time in your device settings. Revoking location access may limit certain features.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date and notify users via in-app notification for material changes. Continued use of the app after changes constitutes acceptance.

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